Free Practice Questions for Salesforce Certified Agentforce Specialist (AI-201) Certification

Given business requirements, identify when it's appropriate to use Prompt Builder.

• Prompt Builder

Identify access controls governing prompt templates.

• access controls
• prompt templates

Identify the considerations for using a prompt template type such as field generation and flex types.

• prompt template types
• field generation
• flex types

Given a scenario, identify the appropriate grounding technique.

• grounding techniques

Explain the process for creating, activating, and executing prompt templates.

• creating prompt templates
• activating prompt templates
• executing prompt templates

Explain how to implement best practices for writing effective prompts.

• effective prompts
• best practices

Identify the security and privacy features of the Trust Layer.

• Trust Layer
• security features
• privacy features

Explain how to manage and prevent specific models from being accessed.

• model management
• preventing model access

Explain the considerations of Agentforce Data Library and its concepts.

• Agentforce Data Library
• data library concepts

Explain foundational concepts of Data 360 such as chunking, indexing, and retrievers.

• Data 360
• chunking
• indexing
• retrievers

Explain how an agent works and its basic building blocks of agent script.

• agent script
• agent building blocks

Explain the components and benefits of hybrid reasoning, including how Agent Script functions in Canvas and Script View.

• hybrid reasoning
• Agent Script in Canvas
• Agent Script in Script View

Given a use case, manage deterministic behavior for the agent using mechanisms like filters, variables, and template expressions.

• deterministic behavior
• filters
• variables
• template expressions

Given a scenario, select and configure standard topics, custom topics, standard Agent actions, and custom Agent actions.

• standard topics
• custom topics
• standard Agent actions
• custom Agent actions

Explain the process for connecting agents to various channels such as digital experience, email, voice, and Slack.

• connecting agents
• digital experience
• email
• voice
• Slack

Explain the security context in which the agent is actually running, and how it impacts agent action execution.

• agent security context
• agent action execution

Given a scenario, identify when to use an Employee or Service agent.

• Employee agent
• Service agent

Given a scenario, identify when it's appropriate to use Agent API.

• Agent API

Given a scenario, test an agent using Testing Center.

• Testing Center
• testing agents

Explain how Testing Center evaluations work.

• Testing Center evaluations

Identify the considerations for deploying an agent from sandbox to production.

• deploying agents
• sandbox to production

Identify the considerations for deploying a template from sandbox to production.

• deploying templates
• sandbox to production

Explain the process for managing and monitoring agents.

• managing agents
• monitoring agents

Explain agent analytics and agent optimization

• agent analytics
• agent optimization

Given a scenario, determine whether a Single-Agent (SOMA) architecture is appropriate for scalability and control.

• Single-Agent (SOMA) architecture
• scalability
• control

Explain the purpose of existing open standard multi-agent protocols such as MCP and A2A.

• open standard multi-agent protocols
• MCP
• A2A