Free Practice Questions for Salesforce Certified Platform Administrator II Certification

1.1: Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, dashboard and report folders access, email folder access, Territory Management).

1.2: Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration.

1.3: Given a scenario, determine the implications of user authentication.

1.4: Compare and contrast the capabilities of a complex business model (Person accounts, Account, Contacts, and Contact to multiple Accounts).

2.1: Given a scenario, determine the appropriate solution to enhance or extend objects (master-detail, lookup, junction object, related list, record type, Schema Builder, and Object Creator).

2.2: Given a scenario, determine the appropriate solution to enhance or extend the UI/UX with applications (App Manager, Lightning App Builder, Dynamic Forms, standard Lightning page components, Console, and Lightning page analyze button).

3.1: Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail).

3.2: Explain how to ensure sensitive data is set up to support a business/legal/compliance use case in production and sandbox environments.

3.3: Explain how to review and troubleshoot security settings including pending updates that may change system access.

4.1: Describe the features of Salesforce which enable Sales users to conduct the sale process, including products, price books, schedules, orders, and quotes.

4.2: Distinguish and understand the implications and capabilities of Forecasting and Territory Management.

4.3: Explain how to create and maintain Salesforce Knowledge (article record types, data categories).

4.4: Explain how to create and maintain service entitlements and entitlement processes.

4.5: Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Agentforce Service Console, Experience Cloud sites, Omni-Channel).

4.6: Given a scenario, understand the standard Salesforce suite of products that enable extending the core platform.

5.1: Explain the tools and best practices for assessing, improving, and enriching data quality (data types, validation, managing duplicates, enriching, archiving).

5.2: Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).

5.3: Understand methods to connect to, access, backup/restore, or archive data outside of the Salesforce Platform (big objects, data warehouse, external objects, data lakes, third-party solutions, and Salesforce Connect).

5.4: Given a scenario, identify the appropriate tools and methods for importing data into Salesforce (data import wizard, data loader, and external ID).

6.1: Describe the options available to move metadata between environments (change sets, sandboxes, and AppExchange - managed/unmanaged).

6.2: Describe the capabilities and best practices for using change sets to move metadata between environments.

7.1: Given a complex scenario, determine the solution using the best tool or combination of tools to solve a business problem.

7.2: Given a scenario, identify the appropriate tool or method for troubleshooting declarative automation.

7.3: Given a scenario, explain the capabilities and limitations of each declarative automation tool.

7.4: Understand the implications of the order of execution when using automation tools.