Free Practice Questions for Salesforce Certified Platform Administrator II Certification

Subdomain 1.1: Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, dashboard and report folders access, email folder access, Territory Management).

Subdomain 1.2: Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration.

Subdomain 1.3: Given a scenario, determine the implications of user authentication.

Subdomain 1.4: Compare and contrast the capabilities of a complex business model (Person accounts, Account, Contacts, and Contact to multiple Accounts).

Subdomain 2.1: Given a scenario, determine the appropriate solution to enhance or extend objects (master-detail, lookup, junction object, related list, record type, Schema Builder, and Object Creator).

Subdomain 2.2: Given a scenario, determine the appropriate solution to enhance or extend the UI/UX with applications (App Manager, Lightning App Builder, Dynamic Forms, standard Lightning page components, Console, and Lightning page analyze button).

Subdomain 3.1: Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail).

Subdomain 3.2: Explain how to ensure sensitive data is set up to support a business/legal/compliance use case in production and sandbox environments.

Subdomain 3.3: Explain how to review and troubleshoot security settings including pending updates that may change system access.

Subdomain 4.1: Describe the features of Salesforce which enable Sales users to conduct the sale process, including products, price books, schedules, orders, and quotes.

Subdomain 4.2: Distinguish and understand the implications and capabilities of Forecasting and Territory Management.

Subdomain 4.3: Explain how to create and maintain Salesforce Knowledge (article record types, data categories).

Subdomain 4.4: Explain how to create and maintain service entitlements and entitlement processes.

Subdomain 4.5: Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Agentforce Service Console, Experience Cloud sites, Omni-Channel).

Subdomain 4.6: Given a scenario, understand the standard Salesforce suite of products that enable extending the core platform.

Subdomain 5.1: Explain the tools and best practices for assessing, improving, and enriching data quality (data types, validation, managing duplicates, enriching, archiving).

Subdomain 5.2: Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).

Subdomain 5.3: Understand methods to connect to, access, backup/restore, or archive data outside of the Salesforce Platform (big objects, data warehouse, external objects, data lakes, third-party solutions, and Salesforce Connect).

Subdomain 5.4: Given a scenario, identify the appropriate tools and methods for importing data into Salesforce (data import wizard, data loader, and external ID).

Subdomain 6.1: Describe the options available to move metadata between environments (change sets, sandboxes, and AppExchange - managed/unmanaged).

Subdomain 6.2: Describe the capabilities and best practices for using change sets to move metadata between environments.

Subdomain 7.1: Given a complex scenario, determine the solution using the best tool or combination of tools to solve a business problem.

Subdomain 7.2: Given a scenario, identify the appropriate tool or method for troubleshooting declarative automation.

Subdomain 7.3: Given a scenario, explain the capabilities and limitations of each declarative automation tool.

Subdomain 7.4: Understand the implications of the order of execution when using automation tools.