Free Practice Questions for Salesforce Certified Platform Administrator Certification
Study with 339 exam-style practice questions designed to help you prepare for the Salesforce Certified Platform Administrator.
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Exam Details
Key information about Salesforce Certified Platform Administrator
- Multiple choice
Complete the Salesforce Platform Administrator certification maintenance badge on Trailhead once a year
US$100, JPY¥30,000
Summer ’25
English version 68%; Japanese version 65%
None
Proctored exam delivered onsite at a testing center or in an online environment
US$200, JPY¥30,000
No hard-copy or online materials
105 minutes
60 multiple-choice questions and up to five unscored questions
Exam Topics & Skills Assessed
Skills measured (from the official study guide)
Configuration and Setup(15%%)
Describe the information found in the company settings
- company settings
- fiscal year
- business hours
- currency management
- default settings
Distinguish and understand the administration of declarative configuration of the user interface (UI)
- UI/UX settings
- app menu
- list views
- global actions
- Lightning App Builder
Demonstrate the proper setup and maintenance of users
- user setup
- user maintenance
- licenses
- feature licenses
- login methods
Explain the various organization Security Controls
- Identity verification
- Setup Audit Trail
- Login Hours
- Session Settings
- agent access
Apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model
- Teams
- Sharing hierarchy
- public groups
- org-wide defaults
- roles
- subordinates
- role hierarchy
- report and dashboard folders
Determine the appropriate use of a custom profile or permission set
- custom profile
- permission set
- permission set group
- muting
Object Manager and Lightning App Builder(15%%)
Describe the standard object architecture and relationship model
- standard object
- parent/child
- master detail
- lookup
- junction relationships
- record types
- Schema Builder
Explain how to create, delete, and customize fields and page layouts on standard and custom objects
- custom fields
- page layouts
- roll-up summaries
- cross object formulas
- picklist dependencies
- relationship fields
Determine how to create and assign page layouts, visibility on Lightning page layouts, record types, and business processes for custom and standard objects
- page layouts
- Lightning page layouts
- record types
- business processes
- quick actions
- global actions
Sales and Marketing Applications(10%%)
Identify the capabilities and implications of the sales process
- sales process
- leads
- opportunities
- path
Apply the appropriate sales productivity features using opportunity tools
- dashboards
- lead scoring
- Einstein for Sales
- opportunity scoring
- forecasting
- territory management
Describe the capabilities of lead automation tools and campaign management
- lead automation
- lead convert
- lead assignment rules
- campaign management
- campaign members
Service and Support Applications(10%%)
Describe the capabilities of case management
- case management
- case assignment rules
- queues
Identify how to automate case management
- support process
- case auto-response rules
- case escalation
- Einstein for Service
Productivity and Collaboration(10%%)
Describe the capabilities of activity management
- activity management
- tasks
- events
Describe the features of Chatter
- Chatter
- groups
- internal/external users
Describe the capabilities of the Salesforce mobile app
- Salesforce mobile app
- Lightning page
- app menu
- branding mobile app
Identify use cases for AppExchange applications
- AppExchange applications
- managed packages
- unmanaged packages
- flows
Data and Analytics Management(17%%)
Describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data
- data import
- data update
- data transfer
- mass delete
- data export
- data backup
- Archival
- Apex data loader
- Import Wizard
Describe the capabilities and implications of data validation tools
- data validation tools
- duplicate and matching rules
- validation rules
Describe the options available when creating or customizing a report or report type
- reports
- report types
- join objects
- formulas
- bucket fields
- join reports
- chart settings
- grouping totals
Describe the impact of the sharing model on reports
- sharing model
- report visibility
- folder structure
- sharing fields
Describe the options available when creating and modifying dashboards
- dashboards
- dashboard widgets
- data sources
- chart types
- dynamic dashboard
- org licensing limits
- schedule refresh
- filters
Automation(15%%)
Identify the appropriate automation solution based on the capabilities of the tool
- automation solutions
- escalation rules
- case assignment rules
- lead assignment rules
- default automation user
- AI
Describe capabilities, use cases, and configuration for Flow
- Flow
- screen flows
- record-triggered flows
- autolaunched flows
- order of execution
Describe capabilities, use cases, and configuration for the approval process
- approval process
- approval criteria
- rejections
- approvals
Agentforce(8%%)
Describe the capabilities and use cases of Agentforce
- Agentforce
- AI use cases
- security
- agent permissions
Explain how to maintain, update, or install prompts and instructions in Agent Builder
- Agent Builder
- prompts
- instructions
- conversation preview
Techniques & products